Refund Policy

Last updated: June 14, 2026

This Refund Policy applies to paid subscriptions to MailProof. Payments are processed by our payment provider, DodoPayments.

1. Free plan

MailProof offers a free plan so you can evaluate the Service before paying. We encourage you to use it to confirm the Service meets your needs before subscribing.

2. Subscriptions

The Pro plan is billed monthly in advance. You can cancel at any time from your account; cancellation stops future renewals, and you keep Pro access until the end of the current billing period.

3. Refunds

• If you are charged in error or experience a billing issue, contact us within 14 days and we will review and, where appropriate, refund the affected charge.
• Because the Service is delivered digitally and used immediately, we generally do not refund a billing period that has already been used, except where required by applicable law.
• Partial-month refunds for cancellations are not provided unless required by law.

4. How to request a refund

Email contact@shanow.com from the address associated with your account, including the approximate date of the charge. We aim to respond within a few business days.

5. Statutory rights

Nothing in this policy limits any non-waivable rights you may have under the laws of the Republic of Korea or your country of residence.